How can we help you?

All our products are handmade from 100% natural New Zealand sheep wool, no synthetics, no harmful dyes. Each piece is crafted by skilled artisans in Nepal using traditional felting techniques.

Yes! Our cat caves are designed to comfortably fit one large cat (up to ~42×42×30cm with an 8-inch opening) or two smaller cats snuggled together.

Absolutely. Our 100% wool dryer balls naturally soften fabrics, reduce drying time, and replace single-use dryer sheets each set of 6 lasts for 1000+ loads.

Yes, our nested felt bowl sets are perfect for organising jewellery, watches, keys, small toys, and everyday items around the home.

All received orders are dispatched from Australia. We also offer facility of dispatching the products directly from our suppliers in Nepal in certain times.

Delivery times vary by destination. As our products are handmade and shipped internationally, please allow extra time, we'll send you a tracking number once your order is on its way.

Yes! You'll receive an email with your tracking details as soon as your order has been dispatched.

We accept returns within 30 days of receiving your item, provided it is unused, in original condition, with tags and original packaging.

Email us at info@susieecocraft.com with your order number and reason for return. Once approved, we'll provide a return shipping label.

Refunds are processed within10 business daysof receiving and approving your return. If 15+ business days have passed, please reach out to us directly.

Sale items, gift cards, and custom / personalized products are not eligible for return.